Privacy policy
Privacy Policy
Last updated: May 23, 2026
Racks & Raquets operates this website, store, and related services to provide curated shopping, event, and community experiences centered around sport, wellness, hospitality, and connection (the “Services”).
Racks & Raquets is powered by Shopify, which enables us to provide products, experiences, and services to our customers. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, register for an event through, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Name, billing address, shipping address, email address, and phone number
- Payment and transaction information
- Account login information and preferences
- Purchase history and event registrations
- Customer support communications
- Device, browser, IP address, and usage information
- Marketing preferences and engagement data
We may also collect information related to event participation, reservations, waitlists, memberships, lessons, leagues, retreats, and private experiences.
How We Collect Information
We may collect personal information:
- Directly from you when you make a purchase, register for an event, join a waitlist, submit a form, or contact us
- Automatically through cookies, analytics tools, and similar technologies
- From Shopify and service providers who support our business operations
- From marketing, advertising, and social media partners
How We Use Your Information
We may use your personal information to:
- Process purchases, registrations, and reservations
- Provide customer support and communicate with you
- Personalize your shopping and event experience
- Send order confirmations, updates, and event reminders
- Improve our website, products, and Services
- Conduct marketing and advertising activities
- Prevent fraud, unauthorized activity, or misuse of our Services
- Comply with legal obligations
Text Messages & Marketing Communications
If you opt in to receive text messages or marketing communications from Racks & Raquets, we may send you updates regarding events, launches, reservations, promotions, and community announcements.
Consent to receive marketing communications is not a condition of purchase. Message and data rates may apply depending on your mobile carrier.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly.
Event Photography & Media
By attending Racks & Raquets events, retreats, leagues, lessons, or community experiences, you acknowledge that photography and video may be captured during the experience for editorial, marketing, social media, and community purposes.
If you prefer not to appear in event content, please notify our team in writing prior to the event.
How We Share Information
We may share your personal information with trusted third parties including:
- Shopify and related commerce providers
- Payment processors
- Shipping and fulfillment providers
- Marketing, analytics, and advertising partners
- Technology and customer support providers
- Event venues, instructors, or hospitality partners where necessary to fulfill Services
We may also disclose information if required by law or in connection with a business transaction, legal proceeding, or to protect our rights and Services.
Shopify
Our store is hosted by Shopify. Shopify processes personal information in order to provide and improve the Services. Information submitted through our website may be shared with Shopify and certain third-party providers in accordance with Shopify’s Privacy Policy.
To learn more, please visit:
https://privacy.shopify.com
Cookies & Analytics
We use cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and support advertising efforts.
You may manage cookie preferences through your browser settings.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of third-party sites.
Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we may remove the information.
Data Security
We take reasonable measures to help protect your information; however, no method of transmission or storage is completely secure. We encourage users not to send sensitive information through unsecured channels.
Your Rights
Depending on where you reside, you may have rights regarding your personal information, including the right to:
- Access personal information we hold about you
- Request corrections or updates
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your personal data
To exercise any of these rights, please contact us at:
International Users
Your information may be processed and stored outside your country of residence, including in the United States.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Racks & Raquets
info@racksandraquets.com